PupWerks has you covered! If, for any reason, you are not completely satisfied with your PupWerks purchase, send it on back within 30 days of receipt, and we will replace it or issue a full refund. It's that easy! If the product ever fails, just return it with a good story and a good photo and we'll replace it for the cost of shipping and handling. Forever. We're serious about the story and photo, though!